Administers all technical aspects of the dictation system and outsourced transcription relationships. Leads local Technical Support and devices and implements solutions that resolve new or on-going technical issues.

• Responds to issues, questions and requests associated with the dictation system and transcription processes. Analyzes feasibility of requests and its impact on other users/departments. 
• Acts as translator/liaison with end users, system vendor and Information Services Department in conveying various system requests, requirements, priorities, issues and problems. 
• Conducts functional audits and analyzes and evaluates system utilization to achieve maximum performance. Addresses recurring problems and recommends system improvements and enhancements. 
• Plans, organizes, coordinates, and assumes lead role in implementing new applications, modifications and system upgrades/ enhancements. 
• Plans and implements all changes and modifications to system dictionaries.
• Maintains system documentation and security. 
• Creates custom reports using document management system; serves as resource for management in data collection and analysis. 
• Supervises all related training programs and staff; participates in the preparation and presentation of training materials; evaluates training effectiveness and provide backup coverage. 
• Performs other duties as required or assigned.

• Bachelor's degree in computer science or the equivalent in education, training, and experience with 3 years medical transcription experience with knowledge of applicable software and hardware required. 
• Demonstrated ability to handle confidential material, along with attention to detail, strong interpersonal, organizational and communication skills.
• Must possess excellent analytical and problem solving skills. 
• Customer service focus and strong time and project management skills.

• None.