The Department of Psychiatry seeks a Program Manager for our Doorway program at our three Addiction Treatment Clinics in Lebanon, Claremont, and Keene.  This role is based in Lebanon, NH with travel to each site and hybrid flexibility to work remotely.

In this role, you will work closely with clinic staff to deploy program requirements while improving access to evidence-based addiction treatment and community resources. Reporting to the clinic’s practice manager, together you will optimize operations, increase community involvement, and build clinic and system processes.  

We are seeking candidates who have robust organizational, interpersonal, and communication skills with demonstrated success managing complex environments with diverse teams.  The successful candidate will have project management, program development, community relations, and data-driven improvement skills. 

1. Provides leadership and oversight to The Doorway, After Hours, and MOUD Program and engagement with patients looking for care.
2. Develops processes for program development and growth to serve the substance use disorder population at DH.
3. In collaboration with the Medical Director of the SOR Grant programs, oversees the development of a seamless clinic structure designed to make screening, evaluation, and care coordination services more centralized, available, and accessible.
4. Responsible for defining program goals and objectives with the understanding that the development of any set of program goals and objectives is a collaborative process with many stakeholders, including the physician lead.
5. Develops partnerships throughout the community and coordinates services as required.
6. Responsible for quality control metrics and measuring outcomes for program success and continued improvement.
7. Collects and evaluates data to measure the success of SOR Grant programs and reports results to local and State leaders.
8. Interacts with various members of the care team to identify highest priority needs for improvement and facilitates required initiatives.
9. Interviews and hires new program staff. Trains new employees in program administrative procedures, encourages and supports staff education, and fosters personal and professional development of all personnel. Maintains and promotes a harmonious work environment within the programs and section. Continually assesses the program needs and change staff roles and levels as appropriate.
10. Assumes leadership responsibility for the operational and informational management systems. Develops efficient procedures with an emphasis on high quality of patient care in the following areas: patient scheduling, clerical office procedure, transcription, referring physician communication process, and informational systems use. Assists in the development of policies and procedures for all internal operating systems.
11. Develops and carries out a full range of financial management activities of the SOR grant programs. Prepares the contract budget, monitors program performance in relation to budget, and develops strategies for improvement and/or correction of deviations from the budget.
12. Provides leadership and direction for the program in maximizing revenues and minimizing operating costs/expenses by periodically reviewing patient billing, coding practices and compliance, fee structure, and implementations of revenue maximization and cost control measures where appropriate. Coordinates these activities with the departmental Practice Manager. Assists in assuring adherence to institutional policies and procedures related to human resources, billing, scheduling, etc.
13. Performs contract management activities from proposal, execution, and amendments, requiring coordination with ORO, DHHS, and other outside organizations. Ensures adherence to institutional policies and federal/state privacy regulations and coordinates needed agreements for information sharing.
14. Provides administrative oversight and leadership to staff allocated to the grants in coordination with direct supervisors.
15. Serves as liaison between DHMC and DHHS on SOR grant programs. Presents at Doorway meetings on topics as needed and participates in workgroup initiatives assigned by the state.
16. Performs other duties as required or assigned.

• Excellent interpersonal, communication, and organizational skills required.
• Familiarity with program creation/coordination and quality improvement.
• Prior experience with budgetary preparation and systems development preferred.
• Must be creative, flexible, able to innovate, receptive to change, and committed to professional growth.
• Master’s Degree preferred.
• Bachelor of Science with 3 years of related supervisory/management experience or significant equivalent experience required.

• None