Coordinates and oversees assigned programmatic administrative and data systems, and manages process improvement
projects.

• Coordinates and supports the quality and patient safety work of the department through the application of modern
  improvement thinking and project management tools and techniques to projects and project teams.
  • Assists in the development, implementation and maintenance of structures and processes that support clinical and
  non-clinical improvement efforts, enables the collection, storage and analysis of improvement and safety data, and
  complies with external and internal policy and procedure requirements.
  • Participates as a member of the department's team in strategic and operational planning forums and processes.
  Identifies opportunities for system design, policies/procedures, and process improvements and contributes to
  improvement efforts.
  • Designs/develops, manages, monitors, and oversees financial and informational administrative systems needed to
  facilitate efficient operations. Acts as a resource pertaining to the functioning of the Quality and Patient Safety
  program.
  • Assists in the development of process improvement and patient safety data collection, maintenance and reporting
  systems for the department.
  • Develops and maintains a system which coordinates all departmental projects.
  • Provides administrative support to department directors, including the coordination and facilitation of administrative
  operations. Screens and assigns priority to correspondence, requests, and inquiries. Assumes responsibility for
  appointment scheduling, meeting arrangements, reports, and maintenance of administrative files, data entry and
  other administrative /clinical support projects.
  • Plans and coordinates activities of the Department.
  • Performs other duties as required or assigned

• Bachelor's degree with 2 years of related experience required.
  • Must have excellent spelling and typing skills.
  • Proficient in improvement and communication tools, such as MS Visio, Quantros, Share Point, and the DH Policy and
  Procedure Library.
  • Knowledge of word processing and medical terminology required.