Performance Improvement Consultant

Capacity Coordination Center

Full-time, Hybrid schedule

Participates in and leads projects to design, develop, modify, and implement processes to improve quality, safety, and value. Applies change management techniques, systems thinking methods, and targeted, data-driven problem solving skills to promote deeper understanding of system failures and opportunities for improvement.

1. Masters and applies standard project management tools to all assigned projects.
2. Facilitates and supports performance improvement and patient safety across the D-H system through participation in, leadership of, and coaching of individuals working on continuous improvement projects.
3. Designs and implements data collection plans and analyzes data to identify opportunities for improvement on projects.
4. Assists in the development of metrics and reporting tools for Performance Improvement Department activity assessment.
5. Participates in the operation of the Performance Improvement Department.
6. Maintains tools used in project and administrative work (e.g., MS Project, SharePoint, etc.).
7. Coaches others as they learn to participate in and lead successful continuous improvement projects.
8. Participates in the development and delivery of improvement and safety education, including Value Institute courses.
9. Performs other duties as required or assigned.

• Bachelor’s degree in Engineering, Informatics, or related field with 5 years of experience applying continuous improvement methodologies to lead change or the equivalent in education, certification, or alternate experience required.
• Demonstrated understanding of change management concepts required.
• Experience developing and delivering continuous improvement curricula preferred.
• Ability to coach adult learners is preferred.
• Prior experience working in health systems is preferred.
• Competency in applying continuous improvement methodologies.
• Functional knowledge of regulatory standards.
• Demonstrated project management experience is required.
• Interpersonal skills and the ability to facilitate and lead projects are essential.

• Obtain DH Blackbelt within 1 year of hire and continue to maintain that certification.