To support the staff clinically, the ED Manager is knowledgeable in all Performance Standards/Expectations of the staff RN.
- Communicate standards of care, regulatory requirements and hospital policies to staff and hold them accountable for compliance.
- Evaluate staff and provide feedback and mentoring.
- Complete staff evaluations and review with Director of Clinical Services as needed.
- Inform the Director of Clinical Services when need arises to counsel employees for deficient practices and/or standards.
- Incorporate evidence-based practice into the department.
To ensure patient access is met in a cost-effective manner:
- Manage the hiring process to ensure adequacy of staffing and hire appropriately.
- Support the nursing and HUC schedulers in maintaining staffing Complete the advanced ER tech’s schedule.
- Oversee the department payroll with the support of the House Supervisors. Must review and do final approval at the end of each pay period.
To support a patient centered environment:
- Administer nursing care to patients, as needed, to maintain clinical skills.
- Ensure quality and appropriateness of patient care. Facilitate and monitor activities related to the delivery of patient care, assuring evidence-based practice and nursing practice standards are achieved.
- Continually assess processes, and adjust as needed, to ensure efficiency and effectiveness.
- Ensure all decision making has the patient as the focus.
- Monitor patient satisfaction and make appropriate adjustments within the department.
To provide a professional and safe environment for staff:
- Engage staff in decision making and planning for the department.
- Address concerns proactively, timely and effectively.
- Ensure policies and procedures are current and evidenced based.
- Maintain standards that align departmental practice with ENA (Emergency Nurses Association).
- Ensure the environment is maintained appropriately (equipment in good repair, cleaned appropriately etc.).
To ensure financial viability of the department:
- Develop and maintain budgets for the Monitor revenues and expenses.
- Monitor documentation for timeliness and adequacy while implementing changes as needed.
- Monitor utilization of stocking and supply to ensure appropriate use and maintenance of products and equipment.
To adequately support the Director of Clinical Services:
- Provide input into short- and long-range department goals and objectives.
- Perform other duties as requested.
To ensure personal growth and development:
- Proactively participate in self-appraisal and self-refkection.
- Participate in educational opportunities.
- Keep current in professional and leadership readings.
Provides support to the hospital Emergency Responsiveness (Code Blue and Code Medical) Also, helps support Rapid Response
- Works collaboratively with the Medical Director, nursing leadership, pharmacy and respiratory to ensure Code carts meet standards.
- Works with nursing leaders and other leaders when new equipment, product and/or processes are added.
- Supports Emergency Responsiveness of the organization.
To ensure high quality care, the ED Manager/Educator oversees staff development, competency, and education within the department:
- Facilitate educational programs for unit specific competencies.
- Works collaboratively with HR and Education to ensure that appropriate courses are offered for staff competency.
- Works collaboratively with key personnel to ensure adequacy of drills and training opportunities.
- Responsible for keeping up general orientation with the assistance of unit preceptors.
- Develops the training content with the input of the clinical team.
- Ensures competency of all newly hired team members and supports the unit Preceptor Program.
- Reviews evaluations of preceptors from trainees and provides coaching as necessary.
- Supports the preceptor program, providing direction and feedback to them to ensure unit specific orientation is highly effective.
- Collaborative approach when gaps in Preceptor performance exist.
- Provides and leads a robust & diverse educational program for nursing staff which aligns with evidenced based practice and regulatory Solicits information and data regarding nursing education needs through multiple modalities.
- Plans and helps organize scheduled and unscheduled medical emergency drills and simulations
- Provide information to ED staff related to supplemental training opportunities through ENA, Elsevier and other resources.
- Promotes and helps organize the nursing clinical requirements for annual mandatory training to comply with CMS/CAH regulations.
- Oversees preceptors of the new graduate RN program: one-on-one involvement periodic needs assessments.
- Follows up with new hires on completion of independent studies/assignment.