Dartmouth Health

Resource Specialist - Program Access

Job Locations US-NH-Lebanon
ID 2025-35921
Category
Professional/Management
Position Type
Full-Time (30 to 40 hrs per week)
Location Name
Lebanon, NH

Overview

Medication Assistance Program

 

Provides assistance to patients/support systems and the multidisciplinary teams to identify, provide information, and facilitate access to tangible and supportive services related to patient health care needs. The Resource Specialist- Program Management supports the patient and clinical teams by effectively coordinating resources, tracking timelines, and ensuring that all application materials are delivered. This role acts as a liaison between teams, identifying and addressing resource gaps to optimize program delivery

Responsibilities

 1. Resource Planning and Allocation:

• Assist in supporting patients to access resources across multiple programs and clinical settings.

• Maintain a detailed inventory of available resources, application materials, and application deadlines.

• Collaborates with leadership to forecast future program needs and support identifying and adapting to changes across programs at the governmental, pharmaceutical, and institutional level.

 

2. Program Coordination:

• Support program managers by maintaining schedules, timelines, and resource tracking tools.

• Ensure adherence to program application process and deadlines.

 

3. Data Management:

• Monitor and report on resource utilization, project progress, and performance metrics.

• Maintain accurate records of resource assignments and availability.

 

4. Collaboration and Communication:

• Act as a point of contact for cross-departmental communication regarding resource needs and availability.

• Facilitate team meetings to review resource planning and address program challenges.

• Act as a liaison with external partners to include state and governmental agencies

 

5. Issue Resolution:

• Identify potential resource shortages and collaborate with stakeholders to resolve.

• Provide recommendations to optimize resource utilization and improve efficiency.

 

6. Compliance and Documentation:

• Ensure program documentation is up-to-date and compliant with organizational standards and states and federal guidelines.

• Support audits and reviews by providing accurate resource and program data.

 

7. Performs other duties as assigned

Qualifications

  • Bachelor's degree in Social Work or Human Service field or the equivalent in education and experience required.
  • Excellent interpersonal, communication, and organizational skills required.
  • Proficiency in Microsoft Office Suite

Required Licensure/Certifications

  • None

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