Provides program and process coordination for divisional initiatives including needs assessment, material development, communications, education, data analysis, administration, compliance adherence, tracking and reporting. This role is the primary contact for processes, program related activity and system application. The role provides technical and administrative support for department processes and program operations.

1. Participates in the design and development of programs, as well as the development of projects and processes of varying complexity across the Dartmouth Health system.



2. Supports in program design and development.



3. Supports and collaborate with facilitators in the execution, analysis and delivery of reporting system solutions.



4. Compiles and analyzes data to prepare reports for department and system leadership presentations and communications.



5. Identifies opportunities to educate both general users and leaders in the quality assurance electronic reporting system(s) to expand and support program initiatives.



6. Develops collateral materials and analytics (i.e., learning, handbook, job aids) for programs and processes ranging from department and role specific to the entire health care system.



7. Acts as a central resource to organize, maintain and produce both local and system reporting process materials and documents.



8. Responsible for supporting the evaluation and delivery of quality reporting system projects and requests.



9. Provides technical support for customers across the system as needed through user management, report creation, and form building.



10. Assists and serves as project team member on department and system reporting initiatives.



11. Plans and executes improvement projects, measures outcomes and reports on results.



12. Participate in troubleshooting systems and hardware, including organization-wide updates.



13. Anticipate and report the cost of updating and replacing software systems



14. Provides expertise to internal and external partners to reduce barriers to achieving successful outcomes.



15. Performs other duties as required or assigned in relation to Quality Assurance and Safety reporting through the Occurrence With Learning System.

• Bachelor’s degree 2+ years’ experience in an administrative/office setting



• Proficient in Microsoft Word, Excel and PowerPoint; Access preferred



• Yellow Belt distinction preferred.



• Excellent verbal, written, and presentation skills



• Highly organized with demonstrated ability to meets deadlines in a high pressure environment



• A self-starter, recognizing work to be done prior to being asked.



• Flexibility and adaptability to changing needs.



• Ability to demonstrate professionalism and maintain high degree of confidentiality required.

• None