Working hours are Monday-Thursday, 9pm-7am.

Provides first stop technical response for daytime and after-hours operations. Management and monitoring of server and network logs to identify issues prior to impacting the user base. Coordinating and facilitating outage calls and emergent technical response up to and including initial technical support and troubleshooting, as well as systems administration and deployment. Availability for late nights, weekends or overnights is an important aspect of this position.

• Answering the front-line technical services and data center phones.
• Assists incoming callers with identifying and potentially troubleshooting technical issues and support requests.
• During after business hours coordinate incoming support calls and route to appropriate on call personnel.
• During after business hours, primarily responsible for monitoring and managing server uptime and notifying related on call personnel in the event of technical interruption.
• During after business hours, provide rudimentary and introductory support, troubleshooting and problem identification.
• Assists technical services in monitoring server and network alerts.
• Assists in applying security updates, operating system patches, and major upgrades to the Windows Desktop platforms.
• Monitors conditions at local and remote data center.
• Troubleshooting and problem resolution of Tier 1 technical support issues revealed via server monitoring or incoming phone calls.
• Assists in developing operational procedures, depending on application.
• Computer Operators are required to be present for 24 x 7 response for critical hospital technology systems. Some level of flexibility related to late night or overnight hours is required.
• Perform other duties as required or assigned.

• High School degree with a minimum of one year of experience in computer operations or technology, or the equivalent in education and experience required.

• None