Coordinate the daily activities and staff of the Family Medicine Practice, while working in both clinical and clerical roles. Monitor that the quality, performance measures and compliance standards are met, and support the goals of the organization.

Practice Operations

• Collaborates in establishing the procedures and guidelines for quality services in the department. Works with physicians/practitioners to assess specialty needs for support.
• Assures that the appointment scheduling processes are meeting the needs of patients and providers.
• Schedules staff and resources to deliver services.
• “Troubleshoots” daily operational issues and problem solves with staff for an acceptable solution. Refers issues to the Practice Manager as appropriate.
• Maintains own professional competence through Continuing Education.

Clinical Support Responsibilities

• Performs basic administrative medical assisting functions and monitors patient appointments.
• Prepares patients for examinations, procedures and treatments, and assists with examinations, procedures and treatments.
• Utilizes accepted and established processes and procedures of care in interactions with all patients, to include: obtaining and documenting patient history, symptoms, vital signs, and responses to interventions, and all other areas of the patient screening process, as well as reporting progress to providers.
• Demonstrates the skills necessary to provide age-appropriate care to the populations served.
• Prepares and maintain examination and treatment areas, and creates and maintains the patient care environment to include: meeting all safety standards, maintaining cleanliness and inventory of supplies and sterility/cleanliness of equipment.
• Complies with quality assurance practices
• Collects and processes patient specimens, and screens and follows up patient test results.
• Performs diagnostic POCT testing.
• Prepares and administers medications and immunizations.
• Maintains medication and immunization records.
• Recognizes and responds to emergencies.
• Coordinates patient care information with other health care providers.
• Schedules surgeries, provides correct paperwork to patient and surgical services.
• Obtains pre-certification for patient procedures.
• Pre-certifies MRI’s, CT’s and any other ancillary tests, as necessary.
• Completes and processes referrals for Family Medicine provider’s patients.
• Performs in-room support for office procedures

Receptionist Duties

• Answers the phone, taking clear and legible messages, and forwards, as appropriate.
• Answers incoming lines and schedules patients.
• Provides assistance, guidance and direction to all visitors and callers.
• Schedules and cancels appointments for patient following practice protocol.
• Retrieves demographic and insurance information from new patients, and updates demographic and insurance information on existing patients, as necessary.
• Answers routine billing questions, seeking assistance as necessary, in order to address all inquiries in an accurate and timely manner.
• Ensures payments at time of service, as appropriate, and issues receipts, as requested.
• Places transcription in charts, copies medical records, and pulls and files charts.

Staff Development

• Supervises and leads assigned staff.
• Monitors staff performance according to agreed expectations and coaches for improved performance.
• Assists Practice Manager with performance reviews.
• Promotes career development for staff according to individual and organizational needs.

Leadership, Demonstrated by:

• Challenging the process and using data from surveys, reports and emerging needs to look for opportunities for improving services.
• Supporting the vision and enlisting others' support for achieving the vision.
• Enabling staff by building cooperative goals and relationships of mutual trust. Empowering staff to make decisions and feel a sense of ownership for the work.
• Modeling the values and principles of leadership espoused by the organization and setting an example for how work and goals are accomplished.
• Recognizing the contributions of staff and celebrating accomplishments.
• Ensuring all training is completed and staff aware of duties and workflows.
• Assigning duties to staff daily.
• Tracking attendance through the NLH attendance policy, speaking with manager regarding disciplinary issues.
• Working with Practice Manager to deliver yearly evaluation and goals to staff.
• "Troubleshooting" daily operational issues and problem solving with staff for an acceptable solution.  Referring issues to the Practice Manager.

• Associates degree preferred, or equivalent in education and experience
• 1 to 2 years of experience in a Medical Office
• Experience with EKGs and as an assist in minor office procedures
• Supervisory experience preferred

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