Serving as the on site operational leader for the assigned area, this role assumes full responsibility for the financial health, human capital, and customer experience. This individual proactively develops, implements, and oversees customer-focused operational frameworks, championing continuous improvement and teamwork and ensuring the stability and effectiveness of all processes.

• Articulates a clear vision aligned with system and organizational goals and establishes challenging "stretch" objectives for self and team, fostering a mindset of continuous growth and exceeding expectations while contributing to broader system and organizational success
• Establishes and maintains strong rapport with all individuals at the assigned location, building trust and fostering a positive and inclusive atmosphere that encourages open communication and enables effective collaborative problem-solving and teamwork.
• Prepares and presents the annual department budgets and monthly results for assigned operations, monitors financial performance, and holds department leadership accountable for making corrections to achieve budget targets.
• Manages Work/Delegation - assesses assigned operational department needs, provides direction and coordinates resources to accomplish objectives.
• Assures that processes are in place to measure and evaluate effectiveness in achieving performance targets and holds staff accountable for making corrections to ensure targets are met.
• Understands, translates, and ensures location abides by laws and regulatory requirements. Collaborates with New London Hospital leaders providing support and services at site to assure compliance with regulatory standards and positive patient experiences.
• Demonstrates the ability to listen to and understand internal and external customers and anticipate & respond to their needs.
• Makes patient/customer satisfaction a high priority and demonstrates quality customer service in interactions with patients/customers, employees and vendors.
• Creates opportunities to develop and implement customer-focused processes and methods of operation.
• Demonstrates the ability to effectively exchange information, interact, and work with others inside and outside the organization in a way that promotes harmonious, productive work relationships.
• Participates in local and system primary care initiatives and partners with colleagues within Primary Care and specialty service lines to share best practices.
• In collaboration with the Medical Director and Nurse Manager, oversees the development and implementation of protocols and standards of practices.
• Demonstrates the ability to clearly understand and communicate change objectives and contributes to implementation strategies needed to achieve desired changes.
• Recognizes the need to constantly change and improve in order to be competitive in local marketplace.
• Facilitates continual process improvements across the assigned operations and systems and empowers employees and teams to accomplish improvements.
• Develops and effectively communicates both orally and in writing business and operational plans.
• Keeps abreast of new developments in the ambulatory care setting – in particular reimbursement, care delivery and regulatory changes which may affect site operations.
• Engages team members in problem solving.
• Performs other duties as required or assigned.

• BS, preferably health care administration, or equivalent.
• Master's Degree or enrollment within first year into master of Health Care Administration, or Business Administration preferred.
• 5 years operations management experience; management experience in outpatient ambulatory care, rural health center, or FQHC setting highly preferred. Experience involving change management and quality improvement also highly preferred. 
• The ability to relate to and deal effectively with physicians, administrators, clinical staff, support staff and the general public with a high degree of tact and discretion is essential.
• Strong background in business planning and financial analysis.
• Demonstrated ability to solve problems and effectively work with others to accomplish organizational goals.
• Excellent communication skills required.
• Rural Health Center Certification preferred. Expectation to achieve certification within the first year of employment