Provide clerical support to the department, as well as facilitate the communication with patients’ families, physicians, and other departments within the hospital, in accordance with hospital and department policy and procedure.

Clerical Support

• Answers telephone, relays messages, makes calls and provides information as determined by NLH policies.
• Communicates information appropriately and professionally to all members of the health care team.
• Maintains necessary supplies for the department, ordering as appropriate.
• Maintains patient charts as required by the department and the medical records policies.
• Makes appointments for patients as directed.
• Completes order entry of physician labs and x-rays.
• Enters physician orders, and register patients into the NLH system, in a timely and accurate manner.
• Maintains the Emergency Department Log, legibly and accurately.
• Monitors stock and restocks Emergency Room supplies as needed, maintaining adequate stock at all times. Assists with putting away equipment, and informs the nurse when the department is running low on equipment that needs to be reordered.
• Actively participates in performance improvement activities.

• High school graduate or equivalent.
• 1-2 years of experience as a unit clerk/secretary in a hospital emergency room, or similar setting.

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