$5,000 Sign on Bonus for eligible new hires. 

Medical Assistant Supervisor – Remote Refill Processing (Family Medicine)
Lead and Support a High-Performing Remote Team at Dartmouth Health

Dartmouth Health is seeking an experienced and proactive Medical Assistant Supervisor to lead our remote Family Medicine Refill Processing Team. This team plays a vital role in supporting patient care by managing prescription refill requests across multiple Family Medicine practices, following well-established clinical protocols.

This is a working supervisor position, with approximately 50% of your time spent performing refill processing tasks alongside your team, and the remaining 50% dedicated to supervisory responsibilities. You’ll balance hands-on work with leadership, ensuring the team operates efficiently and maintains high standards of quality and productivity.

This full-time remote role requires a balance of clinical skill and leadership capability. If you're a team-oriented Medical Assistant ready to step into a supervisory role while staying connected to patient-centered work, we encourage you to apply.

*Current certification with the AAMA or Registration with the AMT is required. 

• Process prescription refill requests per established protocols, documenting accurately in the EHR.
• Serve as a clinical and procedural resource for the team, supporting consistency and adherence to workflows.
• Monitor daily operations, manage workload distribution, and assist with prioritization as needed.
• Track productivity and quality metrics to ensure timely, accurate work and high-quality patient support.
• Provide regular feedback, coaching, and performance evaluations.
• Lead team meetings, support ongoing training, and foster a collaborative and positive remote work culture.
• Collaborate with providers, clinic leadership, and other departments to address workflow issues or escalations.
• Assist with hiring, onboarding, and continued development of team members.

• Graduate of an accredited Medical Assistant Program with 3 years of clinical experience required.
• Experience coordinating activities for a group preferred.
• Ability to effectively delegate and hold staff accountable for responsibilities.
• Excellent interpersonal, organizational, and communication skills required.
• Ability to relate sensitively to people, maintain confidentiality, multi-task, and work well under pressure.

• Current BLS certification required.
• Certified Medical Assistant (CMA) - American Association of Medical Assistants OR Registered Medical Assistant (RMA) - American Medical Technologists OR Certified Clinical Medical Assistant (CCMA) – National Healthcareers Association plus DOL Registered Apprenticeships Certificate of Completion.