$5,000 Sign on Bonus for eligible new hires. 

Are you an experienced Medical Assistant who takes pride in delivering high-quality, protocol-driven support? Dartmouth Health is seeking a detail-oriented Medical Assistant to join our remote Family Medicine Refill Processing Team.

In this role, you will be responsible for managing prescription refill requests across our Family Medicine practices. Your work will be guided by established protocols to ensure safe, consistent, and efficient medication management.

Productivity and quality metrics are monitored regularly to ensure accurate and timely completion of work, supporting both patient safety and clinic efficiency.

This position is ideal for a self-motivated Medical Assistant who values consistency, precision, and being part of a remote team committed to excellent patient care.

• Reviewing and processing prescription refill requests per established clinical protocols
• Collaborating with providers when requests fall outside of standard guidelines
• Documenting all actions accurately in the electronic health record (EHR)
• Communicating with patients and pharmacies as needed to support timely refills

• Graduate of an accredited Medical Assistant Program required.
• Previous experience in office or outpatient ambulatory care setting strongly preferred.
• Demonstrated strong communication, organizational, and interpersonal skills.
• Demonstrated ability to work well as a member of a team.
• Computer skills strongly preferred.
• Must be willing and able to participate in evening, weekend, and holiday coverage according to needs of the department.

• Current BLS certification required.
• Certified Medical Assistant (CMA) - American Association of Medical Assistants OR Registered Medical Assistant (RMA) - American Medical Technologists OR Certified Clinical Medical Assistant (CCMA) – National Healthcareers Association plus DOL Registered Apprenticeships Certificate of Completion