Are you looking for a fast paced, rewarding position that involves rewarding, significant patient interaction, primarily over the phone? We encourage you to consider joining our team at the Center for Digestive Health. We seek a dedicated individual to support our busy and growing center. If you are a kind, thoughtful, and empathetic person who wants to help patients schedule essential visits to complete their care plans from a referral work queue, we would be pleased to discuss this opportunity with you. In this role, you will perform various independent administrative support tasks along with a wide range of customer service duties. Your responsibilities will include scheduling patients for various appointments, managing multiple calendars, coordinating appointments with other departments, and assisting with limited surgical procedure scheduling. You will also participate in building, analyzing, and coordinating master schedules and other related schedules. Furthermore, you may oversee special projects and/or supervise the work of other staff members, including work-study students, temporary staff, and others. Once fully trained there is opportunity for a hybrid remote and in person schedule. 

1. Answers telephone, screens and directs calls, gives directions, and takes messages.
2. Schedules patients, manages calendars, schedules surgical procedures, ancillaries, rotaries, and coordinates deposition scheduling.
3. Designs, analyzes, and coordinates master and other schedules.
4. Maintains, tracks, and sends charts. May provide scribing and other administrative support to clinical staff.
5. Types letters, memoranda, manuscripts, grants, etc. Composes and edits correspondence.
6. Creates forms and spreadsheets, tables, charts, databases and slides.
7. Performs file/record management functions, prepares/constructs charts/departmental patient records, and obtains new medical record numbers.
8. Completes and processes a variety of reports, forms, reimbursements, etc. Obtains authorizations and pre-certifications.
9. Conducts on the job training for new staff members and gives input into performance appraisals. Directs the work of other employees, work study students, floats, temps, volunteers and others.
10. Creates agendas and takes minutes for meetings.
11. Coordinates conferences/meetings and make travel arrangements.
12. Performs budget tracking and record keeping procedures. Addresses billing concerns, and solves patient billing issues. Maintains account/fund bookkeeping, and provides input into budget preparation. Maintains petty cash, collects money from patients, and performs balancing and cash-out functions. Reviews billing sheets.
13. Prepares grants and negotiates outside contracts.
14. Performs other duties as required or assigned.

• High School diploma with 3 years of administrative support experience or the equivalent required.
• Proven experience working with the public required.
• Knowledge of medical terminology may be required.
• Proficiency in PC word processing, spreadsheets, and Excel, Power Point, MC Publisher software's.
• Excellent communication and interpersonal skills required.
• Previous experience working in a medical setting preferred.

• None