Serves as a communications specialist between external and internal customers of DHART and D-H. Responsible for receiving transport requests for air and ground medical transport, and for initiating mobilization of appropriate teams and resources depending on the needs of the patient and/or requesting agencies.

1. Coordinates all transport request information.
2. Completes computer data entry.
3. Provides Flight/Ground following of designated vehicles while out on transport.
4. Acts as an agent of Metro Aviation, Inc., Operational Control Center.
5. Activates and coordinates the Post Accident Incident Plan.
6. Communicates between pre-hospital health care providers, hospital health care providers, law enforcement, and fire department personnel.
7. Receives and relays medical information between requesting and receiving personnel and facilities.
8. Monitors, interprets, and communicates weather information to the DHART teams.
9. Performs other duties as required or assigned.

• High school diploma or the equivalent required.



• Must possess good customer service skills.



• Must be able to multitask and function independently.



• Excellent verbal and written communications skills with a great attention to detail required.



• Must be proficient with typing on a computer.



• Prior EMS experience or medical background preferred.



• Previous aviation, communication, and/or hospital experience preferred.



• Prior dispatch or emergency medical dispatching (EMD) experience preferred.

• Certified Flight Communicator certification required within 2 years of hire.