Works on a variety of moderate to complex projects to ensure organizational compliance, efficiency and effectiveness. Performs research, data collection, analysis and report preparation.

1. Leads efforts for departmental and/or division-wide performance/process improvements. Intervenes to prevent/correct problems by timely researching and collecting data, measuring, analyzing and tracking results and trends, and proactively initiating effective change through education/training, etc. Notifies manager/director of actions and outcomes.
2. Participates in ongoing quality control and performance/process improvements. Ensures that data and information for quality measurement and improvements are in place.
3. Supports and participates in various customer service initiatives from inception through implementation and follow-up.
4. Participates in policies and procedures development to ensure compliance with regulatory guidelines.
5. Performs other duties as required or assigned.

• Graduate from an accredited Nursing Program required.
• Bachelor of Science in Nursing with 3 years of nursing experience required.
• Strong analytic and organizational skills.
• Excellent verbal and written communication skills; excellent public speaking skills.
• Team player able to work in a matrix organization.

• Licensed Registered Nurse in New Hampshire required.
• Basic Life Support (BLS) Certificate required.