Performs analysis functions to assist in the development and implementation of new Laboratory Information Systems (LIS) and related applications, the revision of existing systems. Defines, troubleshoots, and solves software and system analysis assignments using established system analysis techniques.

Competency in 2-3 of the functional areas below is required.

• Hardware/Networking/Desktop software
• Core Lab
• Microbiology
• Molecular
• Transfusion Svcs
• Anatomic Pathology
• Advanced Features – Billing workflows/report writing/Rules/Advanced system configurations
• Interfaces/Middleware

1. Functions as liaison with other IS teams and business partners and maintains project tracking information.
2. Demonstrates an understanding of the technical aspects of applications, as well as the operational details, work flows and how applications are used in the department.
3. Provides analysis functions in support of new or upgraded vendor, in-house computing systems and special projects. Participates in requirements gathering and documentation.
4. Participates in the development, testing and follow-up evaluation of system design and projects.
5. Assists departments in applications system management functions. Develops a system to ensure the effective maintenance of security for all applications supported.
6. Co-lead project(s) associated with the application with oversight by their lead/supervisor/manager. Communicate technical updates to the team.
7. Second and third level support (including maintenance activities). Independently triage and resolve level 1 and level 2 support issues.
8. Provides training and assistance to team members.
9. On-call rotation and some project work requiring off hours, weekend, and holidays.
10. Performs other duties as required or assigned

• Bachelor's degree in computer science, computer programming, biology, Medical Technology, or a related major with 3 years of analyst experience in a hospital laboratory environment, or the equivalent in education and experience required.
• At least 3 years of clinical experience in a hospital or medical reference lab preferred.
• Organizational, analytical, and self-motivational skills are essential.
• Exercises strong verbal, written, and listening skills to communicate effectively with peers, supervisors, and internal customers.
• Demonstrates work qualities of attention to detail, motivation, and dependability.
• Ability to make decisions independently, but works within a team environment to provide support to the department.
• Handles fluctuating workloads while working within deadlines.
• Project management and application testing skills are desirable.
• For applicable positions: Has vendor application certification/proficiency or earns it within 12 months of hire (i.e. Epic application certification). Maintains certification/proficiency in accordance with vendor requirements.

• ASCP Certification or equivalent preferred.