Responsible for receiving, managing and coordinating all referrals made to Patient and Family Relations. Triages referrals based on priority, case dynamics, safety assessment and family’s needs. Communicate with necessary team members to ensure all members have appropriate information to manage cases

1.  Receives, screens and completes referrals for Patient and Family Relations
2.  Triages cases based on case dynamics and safety needs.
3.  Conducts thorough intake and completes all necessary fields in OWLS in accordance with established   protocols.
4.  Acts as an advocate on behalf of patients/families.
5.  Creates and maintains strong relationships with internal partners and departments.
6.  Directs patients/families to appropriate departments for basic needs (ie. HIS/medical records).
7.  Maintains and updates resource directory for internal departments and contacts.
8.  Provides administrative support for Patient and Family Relations.9. Performs other duties as required or assigned.

• Strong interpersonal, communication and de-escalation skills required.
• Previous computer experience to include Microsoft Office, databases, and eDH
• Bachelors Degree preferred

• None.