The Director – Care Coordination is responsible for system-wide Care Coordination functions (Capacity Coordination, Social Work, Navigation, and Case Management) including the execution of the care coordination strategic plan for the health system and the health plan, which includes organizing and directing an integrated cross-continuum care management and transitions of care program that monitors (on both an individual case and aggregate level) and directs actions to ensure achievement of health system and health plan goals, initiation of change management processes, and implementation of best practices, policies, and procedures.

1. Works closely with the VP, Care Coordination and Hospital Chief Nursing Officers to develop tactics that are aligned with current performance and vision for the care coordination program, including
2. Compliance with all CMS regulations
3. Assuring timely patient care progression
4. Appropriate care and resource utilization
5. Safe discharge planning
6. Synthesizing and applying data analytics to drive system care coordination performance
7. Collaborate with physicians and other departmental leaders and staff to ensure that barriers to care coordination outcomes are addressed timely. Attention should be given to identifying root causes and driving performance improvement initiatives that ensures performance is aligned to targeted goals, such as
8. Length of stay (LOS)
9. Avoidable days
10. Readmissions
11. Payer denials
12. Other care coordination related outcomes
13. Manage, interpret and share Care Coordination data with Dartmouth Health executives, department leaders, Care Coordination leaders and others, as needed
14. Personnel management and development
15. Play a key role in the professional development of Care Coordination leaders and staff, including mentoring and coaching
16. Collaborate with Care Coordination and Dartmouth Health system and local leaders to develop the department’s operational structure
17. Facilitate engagement with Care Coordination leaders at each DH system member to develop and implement standard roles and staffing models
18. Develop, revise and maintain standardized Care Coordination education and resource materials
19. Develop and implement professional standards for care coordination based upon recognized standards of care, JCAHO and CMS standards, state/federal regulations and overall system policies and procedures
20. Builds a culture of trust and engagement as reflected in the Great Place to Work Trust Index Survey at a direct report, workgroup and hospital/entity level
21. Policy, procedure and process development and ongoing ownership
22. Draft and recommend for final approval Care Coordination policies and procedures
23. Develop comprehensive resource guidelines and processes for complex patient management
24. Local, State and Federal collaboration and compliance
25. Monitor Hospital Care Coordination for consistent compliance of regulatory standards, including CMS Conditions of Participation
26. Represent Dartmouth Health Care Coordination at local, State, and national meetings through educational offerings and through involvement in professional organizations
27. Performs other duties as required or assigned.

• Master’s degree in clinical or health related field required.
• A minimum of five to seven years of leadership experience in care coordination, case management, or utilization review, in an integrated healthcare delivery system and/or health plan.
• Nationally recognized certification preferred, i.e., Certified Professional in Healthcare Quality (CPHQ), Certified Case Manager (CCM), Certified Professional Utilization Management (CPUM), Certified Professional Utilization Review (CPUR), or Diplomat of American Board of Quality Assurance and Utilization Review Physicians (D-ABQAURP)
• Strong leadership, communication, and computer skills desired
• Extensive knowledge of payer mechanisms and clinical utilization management is required.
• Possesses working knowledge of clinical systems, outcome measures, and processes required along with various patient information systems.
• Knowledge and understanding of hospital information systems and their potential uses and benefits.
• Possesses facility for data analysis and interpretation. Must be data driven with a passion for medical management. Possesses ability to organize and present data in a concise and easily understood manner to peers, physicians, and other stakeholders.

• Licensed RN with NH eligibility
• Certified Case Manager (CCM) OR Certified Accredited Case Manager (ACM) OR Case Management Administrator (CMA)
• BLS