***NOW OFFERING A $5,000 SIGN-ON BONUS***
Performs a broad array of Radiology administrative functions to support the Radiology Service Line across the Dartmouth-Hitchcock D-H system. Functions include registration, scheduling, Information Systems (IT) support and digital and analog image management. Responsible for all Radiology release of information (ROI) requests in compliance with D-HH policies, state and federal regulations.
• Independently coordinates, fulfills, monitors, and prioritizes radiology work lists, from multiple sources (e.g. phone, in-person, and technology), using various systems to ensure timely and accurate information delivery for high quality patient care.
• Proactively identifies, troubleshoots, triages problems (e.g. technology, work lists, patient information, etc.) and provides documented solutions, following standard protocols, to continuously improve Imaging processes.
• Provides front-line customer service to stakeholders (e.g. greeting, directing, registering, sharing relevant information / documentation, etc.) in accordance with team and organizational guidelines to ensure D-H is capturing critical information while honoring Federal and State regulations.
• Uses imaging and technology expertise (e.g. Radiology Information System (RIS), Picture Archiving and Communications Systems (PACS), etc.) to facilitate accurate and timely interpretation and dissemination of imaging studies. Acts as a coach to other users of imaging throughout the system to facilitate optimal patient care and transitions.
• Facilitates the clinical communication between Radiologists and ordering providers to ensure clinical practice and American College of Radiology guidelines are met.
• Performs other duties as required or assigned.
• Associate’s degree in computer science or related study preferred.
• Medical terminology preferred.
• High level of accuracy with strict attention to detail.
• Strong oral and written communication skills.
• Customer service mindset.
• Ability to work as a member of a high functioning team and independently as required.
• Must be comfortable working in a high-volume, fast paced environment.
• Technical aptitude.
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