Clinical Operations

• Directly responsible for operational and performance management of RN/LPN, CMA, and other clinical staff in the NLH Medical Group Practice (direct reports).


• Manages Clinical Schedule, Time Away, and Payroll for Direct Reports, and collaborates with Practice Leadership to provide consistent appropriate clinical coverage to NLMG Providers.


• Develops and implements program for the onboarding of new clinical staff.


• Provides leadership in emergent situations and in those that require activation of the Emergency Activation Plan. Maintains up-to-date working knowledge of emergency preparedness in order to function as a resource to staff.


• Maintains clinical skills in order to provide direct care as needed. Maintains a presence in the clinical area and is actively engaged in the discussion of clinical care provided to patients.


• Maintains skills in order to function as a "super user" for the EMR.


• Participates actively in the review of existing policies and procedures. Develops new policies when appropriate.


• Collaborates with other health care disciplines/departments to maintain communication and provide an optimal level of patient care.

Leadership and Staff Development

• Role models professional standards of behavior and nursing practice as required through the Nurse Practice Act.


• Collaborates with the Director of Clinical Services to develop the leadership and operational skills of nurses in the ambulatory setting.


• Actively engages staff in educational activities.


• Develops and maintains collaborative relationships with Nursing Director and leadership throughout the organization.


• Provides feedback to Director of Clinical Services when assessing and observing practice. May be asked to be an active participant in a performance improvement plan for designated staff (non-direct reports).


• Works with the Director of Clinical Services, and Clinical Educator to promote clinical environments in which staff participates in ongoing education as well as the use of a wide range of resources available to enhance practice.


• Actively participates in the Primary Care Operations team to collaborate with New London Hospital (NLH) leadership to standardize clinical and operational processes as indicated.  Works closely with NLH Ambulatory Nurse Manager to assure consistency of high-quality clinical care throughout NLH ambulatory sites.


• Provides clinical consultation and assistance upon request to other patient care areas at NLH and NHC


• Develops, in collaboration with the Practice Leadership, CNO and nurse leaders, programs and strategies to assure ongoing competency of RN clinical staff.


• Maintains professional competence through participation in education programs and workshops.


• Collaborates with Clinical Educator in all clinical education opportunities and mandates.

Quality

• Accountable for working with staff to assure Rural Health Center (RHC) survey readiness.


• Assists and supports Practice Leadership in the implementation and evaluation of performance improvement indicators.


• Functions as a "champion" in designated initiatives by role modeling, serving as an educator, and participating in the evaluation of the initiative.


• Serves as a resource to clinical staff for specialty-based information and research.


• Promotes clinical practice based on best evidence.


• Promotes a culture of patient-centered care.  Works effectively with the Patient Experience Program Manager to assure the patient/family experience is of the highest quality.


• Demonstrates ability to work effectively and collaboratively with physician leaders and colleagues in the departments to assure quality in the provision of patient care.

• Minimum of 3 years of nursing experience


• Experience in Ambulatory setting preferred


• BSN preferred